Every UK broadband provider prints the router’s admin password on the router itself, on a label or a pull-out card. It is not the Wi-Fi password printed next to it, and it is not something you can look up as a shared default. This page tells you where it is on each provider’s hub and which address to type into the browser.
- Look first
- The card or sticker on the back or base of the hub. UK providers print the admin password on each hub rather than using one shared default.
- Two passwords
- The admin password opens the settings. The Wi-Fi password joins the network. They sit on the same card and are easy to mix up.
- Your provider
- Choose it below. Its page has the address to type and the login for each hub model.
- Refused?
- It has been changed. A reset puts back the printed one, and wipes your settings with it.
Choose your provider
Each provider has its own page with the login for every model we have confirmed, where the password is printed, and how to reset it.
- SkySky supplies its own hubs to its UK broadband customers, from the Sky Q Hub to the Sky Broadband Hub and the Sky Max Hub.3 models · See the Sky login →
- Virgin MediaVirgin Media supplies the Super Hub and Hub series on its UK cable and fibre network.2 models · See the Virgin Media login →
- VodafoneVodafone supplies broadband routers under its own brand, in the UK as the Power Hub, Ultra Hub and 5G Hub.3 models · See the Vodafone login →
- BTBT supplies its own Smart Hub and, on older lines, Home Hub routers with its broadband.5 models · See the BT login →
- EEEE supplies Smart Hub routers with its home broadband, including the Smart Hub 7 Pro, 7 Plus and 6 Plus.1 model · See the EE login →
- TalkTalkTalkTalk has supplied routers from Sagemcom, Huawei and D-Link with its broadband.1 model · See the TalkTalk login →
- PlusnetPlusnet supplies the Hub One and Hub Two with its broadband.2 models · See the Plusnet login →
- NOW BroadbandNOW Broadband, formerly NOW TV Broadband, supplies its own hub.1 model · See the NOW Broadband login →
- HyperopticHyperoptic is a UK full-fibre provider that has supplied Zyxel, Nokia, ZTE and Tilgin routers.5 models · See the Hyperoptic login →
- Community FibreCommunity Fibre is a London full-fibre provider supplying Linksys and Technicolor routers.3 models · See the Community Fibre login →
- ZenZen Internet supplies FRITZ!Box routers with its broadband.1 model · See the Zen login →
- ThreeThree supplies 4G and 5G home broadband hubs from ZTE, Zyxel and Green Packet.5 models · See the Three login →
- YouFibreYouFibre is a UK full-fibre provider supplying its own Wi-Fi 7 Hub and Hub Pro, and on some plans eero or Asus mesh.3 models · See the YouFibre login →
- brskbrsk is a UK full-fibre provider supplying its own brsk Hub, and TP-Link routers on earlier installs.2 models · See the brsk login →
- Toobtoob is a UK full-fibre provider. Older installs have a Sagemcom router; newer ones a Linksys Wi-Fi 7 router.1 model · See the Toob login →
- ZzoommZzoomm is a UK full-fibre provider supplying its own Wi-Fi Hub and the Heights 6766 Wi-Fi 7 router.2 models · See the Zzoomm login →
- VoneusVoneus is a rural UK broadband provider supplying Zyxel routers.1 model · See the Voneus login →
- AirbandAirband is a rural UK full-fibre provider supplying Nokia, Linksys and TP-Link routers.3 models · See the Airband login →
- KCOMKCOM supplies Lightstream LightHub routers from Zyxel and Technicolor in Hull and East Yorkshire.3 models · See the KCOM login →
- TruespeedTruespeed is a full-fibre provider in the south west of England, supplying the Truespeed Hub 7 and Linksys routers.1 model · See the Truespeed login →
- StarlinkStarlink is SpaceX's satellite internet service, supplied with its own Wi-Fi router.5 models · See the Starlink login →
The printed password does not work
Then someone has changed it since the hub was set up. The reset button, usually a pinhole on the back, returns the admin password to the printed one; hold it in with a paperclip while the hub is on, for the time given on the provider’s page. A reset also restores the printed Wi-Fi name and password and removes anything you set up, such as port forwards. Older BT hubs have a gentler option, a password override using the WPS button, described on the BT page.
If you are trying to join the Wi-Fi rather than change settings, you need the other password. Finding your Wi-Fi password covers reading it from the hub, from a device that is already connected, or from the router.
Providers not listed yet
Shell Energy Broadband customers have moved to TalkTalk, so use the TalkTalk page. Cuckoo and Gigaclear routers are set up in an app rather than a browser. Glide runs managed Wi-Fi for student and residential buildings: residents get a personal Wi-Fi password through their Glide account, and Glide does not publish a router login. Trooli, Lit Fibre and Utility Warehouse are missing because we could not confirm their logins from their own pages, and we do not publish a login we cannot confirm.
For a router you bought yourself, look it up by maker in the full list of manufacturers.