Videotron Default Router Passwords
This page lists 1 confirmed default credential for Videotron equipment. The pairing you are most likely to need is admin with the password printed on that unit’s own label.
Entries are reachable over http. All of these entry use a protocol that sends the password in clear text, so use them on a trusted network and change the password once you are in.
admin| Model | Protocol | Access | Username | Password |
|---|---|---|---|---|
| HELIX FI GATEWAY | HTTP | Admin | admin | unique to your unit |
About Videotron
Videotron supplies the Helix Fi gateway with its Helix internet service in Quebec.
Reaching the login page
The admin page on most Videotron units answers at http://10.0.0.1. If that address does not load, the router is whatever your computer lists as its default gateway — ipconfig on Windows or ipconfig getoption en0 router on a Mac will tell you.
The username is admin. Videotron’s community manager says the password is in the field labelled Password on the label under the gateway, and that password itself works right after a reset.
Where Videotron prints the admin password
If the Videotron password has already been changed
There is a recessed reset button on the back or underneath that needs a straightened paperclip. Hold it in for thirty seconds with the unit powered on. Let go when the lights change pattern, and give it a couple of minutes to come back up.
The catch with an ISP-supplied unit is that a reset also clears the broadband credentials, and on some lines the router will not reconnect until those are re-entered. Find them before you press anything, or be ready to ring the provider.
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