Canadian providers each do it differently. Bell hubs want the serial number from the back sticker, Rogers and Videotron gateways answer on 10.0.0.1 with the username admin, and older cable modems still use cusadmin. This page sorts out which one you have and where its password is.
- Look first
- The label on the modem or gateway. Most Canadian providers print the admin password there, or tell you which printed number to use.
- Two passwords
- The admin password opens the settings. The Wi-Fi password joins the network. On most modems they are different.
- Your provider
- Choose it below. Its page has the address to type and the login for each modem.
- Refused?
- It has been changed. A reset restores the printed password and wipes your settings.
Choose your provider
Each provider has its own page with the login for every model we have confirmed, where the password is printed, and how to reset it.
- BellBell supplies its own Home Hub and Giga Hub modems with Bell Internet.2 models · See the Bell login →
- RogersRogers supplies Xfinity-based Ignite gateways, and on older plans Hitron, Cisco and SMC cable modems.7 models · See the Rogers login →
- CogecoCogeco supplies Sagemcom, Hitron, ARRIS and Cisco/Technicolor modems in Ontario and Quebec.6 models · See the Cogeco login →
- VideotronVideotron supplies the Helix Fi gateway with its Helix internet service in Quebec.1 model · See the Videotron login →
- Virgin PlusVirgin Plus, part of Bell, supplies modems it names Vincent, Valérie and Steve.3 models · See the Virgin Plus login →
- DistributelDistributel supplies SmartRG modems for DSL and cable, and TP-Link Deco systems on some plans.3 models · See the Distributel login →
- FidoFido, part of Rogers, supplies a cable modem with its home internet plans.1 model · See the Fido login →
- StarlinkStarlink is SpaceX's satellite internet service, supplied with its own Wi-Fi router.5 models · See the Starlink login →
The password does not work
Someone has changed it since installation. A factory reset returns the modem to the password on its label, and also wipes the Wi-Fi name, password and any other settings. The button and the time to hold it differ by modem, so check the provider’s page first. If you only need to join the Wi-Fi, finding your Wi-Fi password is quicker.
Providers not listed yet
Telus, TekSavvy, Eastlink, Fizz, Start.ca and Freedom are missing because their help pages could not be checked, and we do not publish a login we cannot confirm. Telus customers usually have the admin password on the label of the hub or gateway itself.