Australian NBN providers supply their own modems, and most of them print the modem’s login on a sticker on that unit rather than using one shared default. A few older modems still use admin. This page shows which applies to each provider, and the address to type.
- Look first
- The sticker on the base or back of the modem. Most NBN providers print the modem login there.
- Two passwords
- One password opens the modem settings and another joins the Wi-Fi. On some Telstra modems they are the same, which the Telstra page explains.
- Your provider
- Choose it below. Its page has the address to type and the login for each modem.
- Refused?
- It has been changed. A reset puts back the login on the sticker.
Choose your provider
Each provider has its own page with the login for every model we have confirmed, where the password is printed, and how to reset it.
- TelstraTelstra supplies its own Smart Modem with Telstra internet plans.3 models · See the Telstra login →
- OptusOptus supplies the Ultra WiFi Modem, and on older plans Sagemcom F@ST modems.4 models · See the Optus login →
- TPGTPG supplies the Wi-Fi Max modem today, and has supplied TP-Link, NetComm, Nokia and Sagemcom modems.10 models · See the TPG login →
- iiNetiiNet supplies the BoB and Smart Modem gateways, and now the same Wi-Fi Max, NetComm and Nokia modems as TPG.12 models · See the iiNet login →
- InternodeInternode supplied the Technicolor TG-789 modem with its NBN plans.1 model · See the Internode login →
- TangerineTangerine supplies NetComm mesh modems, and has supplied the FRITZ!Box 7530.4 models · See the Tangerine login →
- LeaptelLeaptel supplies NetComm and D-Link modems with its NBN plans.2 models · See the Leaptel login →
- StarlinkStarlink is SpaceX's satellite internet service, supplied with its own Wi-Fi router.5 models · See the Starlink login →
The password on the sticker does not work
Then the password has been changed since the modem was set up, by you, a previous occupant or the provider. A factory reset puts back the login printed on the sticker. Hold the reset button in with a paperclip while the modem is on; most providers say about 10 seconds, and the provider pages above give the exact time. A reset also restores the Wi-Fi name and password from the sticker, and on some NBN connections you will need to set the connection up again afterwards.
If what you want is to get onto the Wi-Fi rather than into the modem, you need the other password. Finding your Wi-Fi password covers reading it from the sticker or from a device that is already connected.
Providers not listed yet
Aussie Broadband, Dodo, Vodafone, Belong, Superloop and Exetel are missing because their help pages could not be checked, and we do not publish a login we cannot confirm. Launtel does not supply a modem.
Using a modem you bought yourself? Look it up by maker in the full list of manufacturers.